If you are an e-book member, living outside of the United States, follow these steps to claim your Kindle books if you face difficulty. First, change the address of your account (as well as the delivery address) to the US, then change it to any other country, and back to the US again. We have heard from other international members that this resolves the glitch. If this doesn’t work, please let us know at support@nextbigideaclub.com and we will help resolve the issue.